Refund policy

RETURNS

We are unable to accept returns on Coaxial and Multi-conductor cable assemblies. 

However, returns, exchanges, or refunds will be accepted if your item is found, by us, to be defective. (All of our products, including Coax and Multi-conductor cable assemblies, carry a one-year warranty against defects in workmanship). 

If you have any issues with your product or service, please contact us directly at 1-866-858-1745.

To start a return, you can contact us at info@northcommtechnologies.com to receive a Return Mail Authorization number. 

Once issued, your item may be returned unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back until you contact us and receive an RMA. All RMA's will be processed during normal business hours.

REFUNDS (if applicable) 

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

EXCHANGES (if applicable) 

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@northcommtechnologies.com, and we will contact you as soon as possible to assist you in processing your exchange.

 

SHIPPING

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

For any additional questions, please contact us at 866-858-1745 or info@northcommtechnologies.com. We are here to help.